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eBay買家未收到貨物投訴，我該怎么向eBay申訴，申訴模板怎么寫？

買家因?yàn)闆]有收到包裹投訴我了，我要如何向eBay申訴，各位有申訴模板可以參考嗎？
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已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

天地?zé)o用

贊同來自:

如果買家投訴，eBay糾紛平臺(tái)介入處理，你需要提交證明：運(yùn)單查詢記錄，包裹號(hào)，溝通記錄

Dear friend,

Sorry that buyer haven’t receive the package.

Ist, we sent the package on time, maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the internet, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

3rd, after buyer apply the dispute, we communicate immediately, it’s on the way, please wait patient.

(Attachment 3: communicate record)

Thanks for your word and judge.

綠耳

贊同來自:

向eBay提交：運(yùn)單查詢記錄，包裹圖用于證明

Dear friend,

Sorry that buyer haven't receive the package.

1st, we sent the package on time,maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the interest, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

Thanks for your work and judge.

你還可以直接發(fā)郵件跟糾紛買家溝通，補(bǔ)發(fā)并贈(zèng)送額外禮物

Dear friend,

Thanks for your order, we feel very sorry that we made mistake for your parcel, your tracking number is xxxxxx, it already arrive xx think you will receive soon, the parcel only have one bag, we missed one bag for you, today we till send you another parcel and a gift for our mistake, and sorry for let you wait again, hope can get your understanding and support, thank you.

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